DELIVERY POLICY

ORDER PROCESSING

Generally it takes us 1 to 3 business days to process your order, this involves the time from receiving your order until it is shipped. Sometimes this time may vary due to out of stock on the product or depending on your order if it is accompanied by customizations.

INTERNATIONAL SHIPPING

We deliver worldwide and as soon as possible, we offer an International Delivery service to allow you to receive your orders very quickly and safely anywhere in the world. For each order a tracking number will be sent to you to follow exactly the progress of your order.

PREMIUM ECONOMICAL DELIVERY

Premium Economy Shipping is the only shipping method we currently offer. Once your order is made, it takes us 2 to 3 days to process your order, then the shipping time is 7 to 21 days.

Regarding the Dom-Tom and our many customers in French Polynesia and Reunion, it takes approximately 21 days minimum to receive your order. However, due to the current Covid-19 health crisis, we can no longer serve the French overseas departments and territories for the moment.

We are not responsible for any loss, theft or damage to your package during its journey.

EXPRESS DELIVERY

Once your order has been placed, it takes us 2 to 3 working days to prepare your order, followed by the shipping time which is between 7 and 10 days maximum.

As soon as your package is taken over by the express delivery company, you can track your package at any time from the 17 track mobile application with the tracking number that we will communicate to you.

Once the package has arrived at its destination, the delivery company will contact you using the telephone number you gave us when ordering. The delivery company has the option of delivering to you personally for free or you will have to go to the post office closest to your home with your tracking number to collect your package.

We are not responsible for any loss, theft or damage to your package during its journey.

ORDER CANCELLATION

Orders cannot be canceled once they have been shipped.

REFUND ORDER NOT REÇUE

If 60 days have passed since your parcel was shipped and you have not received your order, Foot Collectors is committed to fully refunding your order.

CORONAVIRUS INFORMATION

Due to the current health crisis, delivery times can be significantly extended. We strive to provide you with quality service and we are not responsible if your order exceeds our legal delivery deadlines.

If you have not obtained the necessary information, please contact us by email:

contact-pro@footcollectors.co